Fellowship in inclusion and Philanthropy

All posts by Wanjiro Ndungu

About Wanjiro Ndungu

Wanjiro has a decade of experience in supporter retention and is passionate about improving donor love at Greenpeace Canada. She has developed very successful strategies to increase donor retention and improve supporter stewardship by regularly showing appreciation to donors and sharing with them the impact of their support to the organisation.

Effective Donor Engagement and Retention: Tips and Strategies

November 8, 2016

“Hello, I’d like to cancel my donation.” I sigh inside but greet the caller happily as I bring up their donor file on the database. It’s never a nice start to a day, to listen to a supporter call in to stop their monthly support. Despite the setback, we’ve found a way to turn this … Continue reading →